This page outlines guidance for Best Practice for resolving difficulties with volunteers.
Before recruiting volunteers, make sure your organisation is volunteer-ready by completing the Volunteer Management Health Check.
Best practice, as outlined in the GLV's London Volunteer Management Charter, is:
|Basic Practice||Good Practice||Best Practice|
|Complaints Procedure Exists||Publicised and "welcomed"||Complaints recorded, monitored and acted on|
Example Resolving Volunteer Issues and Concerns Policy MS Society, 2014 (PDF)
Volunteer Complaints Procedure WVSDA (MS Word)
Volunteer Rights Enquiry: Call to Action Volunteering England (PDF)
Research on the needs of volunteers, and information about the "3Rs Commitment"